Privacy Policy

This Privacy Policy explains what data Cozy Living 169 collects, how we use it, and your rights to that data. Cozy Living 169 is the personal property agent brand of Yance, operating under LOT Property based in Tangerang. We take your privacy seriously. This page may be updated occasionally — the latest version applies once published here.

1. Data We Collect

When you visit cozyliving169.com or contact us, we may collect:

Contact information you voluntarily provide via WhatsApp, contact form, or email: name, phone number, email, location interest, property type, budget range, and additional messages.

Browsing data automatically collected by web analytics: IP address (anonymised), browser type, pages visited, visit duration, traffic source. This data is collected through Google Analytics 4.

We don’t collect financial information (credit cards, bank accounts) — payment transactions happen outside this website through banks, notaries, or other third parties involved in property transactions.

For form submissions, we use Fluent Forms plugin which stores data locally on our Hostinger server, not on third-party form services. This minimises external data exposure and gives us full control over your information.

2. How We Use Your Data

Data you provide is used to:

• Respond to your inquiries about property
• Recommend listings that match your criteria
• Maintain communication during the search and transaction process
• Improve our services based on visitor behaviour patterns

We don’t sell, rent, or share your data with third parties for marketing purposes.

3. Data Sharing With LOT Property

Because Cozy Living 169 operates under LOT Property, your data may be shared internally with the LOT Property team when needed to process transactions, prepare documents, or coordinate property viewings.

LOT Property is bound by the same confidentiality standards as we are. Your data won’t be passed to external parties beyond LOT Property without your explicit consent.

4. Cookies & Tracking

This website uses standard cookies for site functionality (login, language preferences) and Google Analytics cookies to understand visitor traffic. You can disable cookies through your browser settings — though some site features may become less optimal.

5. Data Storage Duration

Inquiry data is stored as long as needed for ongoing communication, plus a maximum of 2 years afterwards for archive purposes. You can request earlier deletion at any time (see Section 8).

6. Data Security

This website uses HTTPS encryption (SSL) for all communications. Data is stored on Hostinger servers with industry-standard physical and digital security. Despite efforts to maintain security, no internet system is 100% safe — risks always exist.

7. Third-Party Services

A few services we use that may process your data:

• Cloudflare (CDN & security)
• Google Analytics (analytics)
• WhatsApp (communication)
• Hostinger (hosting)
• Google Workspace (email)

Each has its own privacy policy that complements this policy.

8. Your Rights

You have the right to:

• Access the data we have about you
• Request corrections of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Withdraw consent for data processing
• Object to certain uses of your data

To exercise these rights, contact us via the channels in Section 11.

9. Minors

This service isn’t intended for users under 18. We don’t knowingly collect data from minors. If you’re a parent or guardian and aware that your child has provided data, contact us for deletion.

10. Policy Changes

This privacy policy may be updated to reflect changes in service or applicable regulations. Significant changes will be announced on this page. We recommend checking occasionally.

Last updated: 1 June 2026